General Terms and conditions of sale


1.Site name and ownership

These General Terms and Conditions of Sale (hereinafter also referred to as “GTCS”) regulate all offers and orders for the sale of Products distributed through the website (“Website”) by SPEZIERIE PALAZZO VECCHIO DOTT.GIOVANNI DI MASSIMO E C. SAS (from now on called SPV)- Sede Legale: Via Vacchereccia 9r, 50122 Firenze.
The Website is owned by SPV

2.Scope of the CTCS

2.1 The supply and sale of Products at the site represent a distance sale contract regulated by Chapter I, Title III (section 45 et seq.) of Legislative Decree No. 206 dated 6th September 2005 (“Consumer Code“) and Legislative Decree No. 70 dated 9th April 2003 containing e-commerce regulations.
2.2 These General Terms and Conditions of Sale apply to all contracts finalised with SPV at the Website.
2.3 These General Terms and Conditions of Sale may be amended at any time. Any amendments and/or new terms shall take effect as soon as they are published at the Website in the “General Terms and Conditions of Sale” section. Users are therefore invited to visit the site on a regular basis and consult the latest version of the General Terms and Conditions of Sale before making any purchase.
2.4 The applicable General Terms and Conditions of Sale are those in force when the order is placed and they are available in Italian.
2.5 These General Terms and Conditions of Sale do not regulate the sale of Products by parties other than SPV who may be found at the Website through hyperlinks or banners, etc. You should check their terms and conditions of sale before carrying out any transaction with such parties.
2.6 The user should carefully read these General Terms and Conditions of Sale that SPV makes available for consultation in the Website’s “General Terms and Conditions of Sale” section and which may be stored and copied, along with all other information that SPV provides at the Website, both prior to and during the purchase procedure.

3. Purchasing from the Website

3.1 Pursuant to clause 4 herein, prior registration is necessary in order to purchase products from the Website and this is open to both normal consumers and other users. Individuals must be at least 18 years of age in order to make a purchase.
3.2 Pursuant to section 3, subsection I a) of the Consumer Code, it should be noted that individuals are classed as consumers when purchasing Products not intended to be used for business, trade or professional purposes.
3.3 SPV reserves the right to refuse or cancel orders received from (i) a user with whom it has pending legal proceedings; (ii) a user who has previously breached these GTCS and/or the terms and conditions of a purchase agreement with SPV; (iii) a user who has been involved in any type of fraud, particularly with regard to payment by credit card; (iv) users who have provided a false, incomplete or otherwise inaccurate identity or have either failed to submit the documents requested to SPV promptly or else sent invalid documents.

4. Website registration

4.1 Website registration is free. To register at the Website the user should complete the form by giving name, address, place and date of birth, phone number, email address and password and then clicking the [Send] button.
By opening a personal account, Website registration allows the registered user (“Registered User”) to:
– save and edit his/her data;
– access all information regarding orders and returns;
– check order status;
– manage personal details and update them at any time;
– utilise the dedicated services that can be activated when desired (e.g. view his/her “wish list”, etc);
– grant permission to process his/her personal data in order to receive the SPV newsletter.
4.2 Registration details (e-mail address and password) should be stored with the utmost care and attention. They are for the user’s exclusive personal use and may not be transferred to third parties. The user agrees to keep them secret and ensure they are not made known to others. S/he also agrees to notify SPV immediately, by sending an e-mail to or phoning (+39) 055 5357377, if learning or suspecting of their improper use or disclosure.
4.3 The Registered User guarantees that the personal information provided during the Website registration process is complete and true, agreeing to indemnify and hold SPV harmless against any damage, compensation award and/or fine arising from and/or in any way connected with the user’s breach of regulations regarding Website registration or storage of registration details.

5. Cancelling or amending an order

To cancel or amend an order, please contact SPV promptly and, in any event, within 12 hours of the placing the order, by e-mail at or phone (+39) 055 5357377, being sure to quote the order number.

6. Product warranty

6.1 All Products marketed by SPV at the e-commerce website are covered by a statutory warranty of conformity by virtue of and pursuant to section 128 et seq. of Legislative Decree No. 206 dated 2005 (Consumer Code).

7. Information about invoices, bank transfers and refunds

The Customer can contact the administration department by sending an e-mail to or phoning (+39) 055 5357377, ensuring that s/he quotes the number of the order/document/invoice about which the enquiry is made.

8. Payment methods  

Purchases from are secure and guaranteed with the possibility of choosing one of the following methods of payment:
– Advance payment by bank transfer
– Cash on delivery (only valid for shipment in Italy)
– Payment by credit card (VISA, MASTERCARD, AMERICAN EXPRESS)
– Payment by PayPal

8.1 Advance payment by bank transfer

If choosing advance payment by bank transfer, the order will only be processed once we receive confirmation that the full amount has been credited to our account. Payment should be made within 3 days of placing the order. In order to enable prompt and efficient handling of an order, the reference/reason for payment should specify order number, date and Customer’s full name. If you fail to meet this deadline, your order will be automatically cancelled. Availability of your chosen product will be verified upon receipt of payment. The transfer should be made payable to:

Spezierie Palazzo Vecchio
Via Vacchereccia 9r, 50122 Firenze
IBAN: IT90S0306902919000000014369, Codice SWIFT : CRFIIT3F

8.2 Payment by credit card

If choosing to pay by credit card, the User’s bank will arrange to authorise payment for the purchase made. In the event of cancellation, SPV will ask for the transaction to be cancelled and a refund of the amount in question. Refund times depend exclusively on the banking system in question. Once the transaction has been cancelled, SPV can accept no liability whatsoever for delays and/or damages caused by the banking system. SPV reserves the right to request that the User provide additional information or send copies of documents proving ownership of the card utilised. In the event of failure to comply, SPV shall be entitled to refuse to proceed with the transaction. SPV is not privy to personal information about the cardholder at any time during the credit card purchase procedure since such information is forwarded directly to the website of the Bank handling the transaction. Processing takes place in a safe and secure mode.
It’s active anti-fraud system 3Dsecure for secure payments with Visa and Mastercard. Most of the bank, upon the release of these Credit Cards, deliver a dispositive password (PIN). At the time of the payment, you will be redirected to the https website of our authorized bank and you  will be asked to insert the credit card number and dispositive password. No data of your credit card are registered on our website. This system is adopted by most e-commerce sites to prevent fraudulent use of credit card numbers and any possible disputes.
In the event of denied transaction, check with your bank to be authorized for this free service or if the password has not expired. Without entering the  dispositive password does not happen any banking transaction.

8.3 Payment by PayPal

If choosing to pay by PayPal, the user will be redirected to the PayPal site and payment will take place in accordance with the procedures specified therein. The information provided at the PayPal website will not be shared with SPV, but handled directly by the site itself.

Should the order be cancelled or not accepted by SPV, the amount in question will be refunded to the PayPal account. SPV can accept no liability whatsoever for delays and/or damages arising at this stage

9. Delivery charges

Shipping charges are payable by the user and the system will calculate these automatically based on place and payment mode of the items ordered. 
Italy: 5 euros for bank wire and credit card / 9 euros for Cash On Delivery –  free shipping for orders bigger than 50 euros
Europe: 15 euros for bank wire and credit card –  free shipping for orders bigger than 150 euros
Extra UE: from 10 to 30 euros based on Country

10. Delivery times

Delivery times will vary according to the availability of the purchased product (e.g. whether the manufacturer has stock available) and the chosen delivery method. In any event, the delivery date is merely an estimate and in no way binding for SPV. The delivery service is suspended from dec the 24th and january the 4th and during the week of August the 15th. Orders submittet in that period of time will be shipped at the end of the suspension period. SPV utilises a circuit of approved couriers/carriers offering the best possible value for the destination in question: this means we can offer our customers a quality service at competitive prices. Under no circumstances will it be possible to deliver by appointment and/or at certain times and/or on specific days. When goods are not delivered because the user has provided the wrong address, have remained unclaimed at the courier/carrier’s warehouse and/or in any event for reasons attributable to the user’s behaviour, a new shipment will ONLY be possible if paid for in advance in the manner specified by SPV.

11. Delivery of the goods

Upon taking delivery of the goods the user is required to check:
– that the number of packages delivered matches that stated on the waybill/docket;
– that the packaging is intact and no tampering, including of the packaging bands, has occurred.
In the event of tampering and/or breakage, the user should immediately complain about shipment and/or delivery using the document received from the courier or other parcel delivery service and write “ACCEPTED SUBJECT TO FULL INSPECTION OF GOODS DUE TO …..” (state the reason).
The user should then provide details of any damages within 3 days of receiving the goods according to the procedure specified by the delivery company.

12. Cooling-off period

The cooling-off period is currently regulated by section 64 of the Consumer Code as amended by Legislative Decree No. 21 dated 21st February 2014. The User classed as a Consumer in accordance with clause 3.2 is entitled to cancel the agreement for any reason without penalty within 14 working days and without incurring costs other than those specified by section 56, subsection 2, and section 57 therein. NB The cooling-off period does not apply to persons who are VAT registered.

13. How to cancel

Your right to cancel shall be exercised in the following manner:
-The entire purchased product should be returned unopened in the original packaging with seals intact (including wrapping and any documentation and accessories: manuals, sticks, etc.).
– In order to exercise such right, the User should send an e-mail to SPV at within 10 working days of taking delivery.
–  After sending this message and receiving an acknowledgement from SPV, the User should arrange, at his/her own expense, to send the product by express courier in its original packaging, along with a copy of the receipt, to the following address: spezierie palazzo vecchio , Via magenta 6 a rosso, 50123 Firenze, Italy.
Responsibility for the shipment rests entirely with the User until reaching our warehouse.
In no case shall SPV be liable for damage, loss and/or theft of products returned using uninsured shipping. 

14. Returns and Refunds

Goods should be returned to SPV by the deadline specified under clause 14 along with the received authorisation form. Without prejudice to any repair costs for damage noted to the original packaging, within 14 days of receiving the goods through the returns procedure SPV will arrange to refund the user the full amount charged to his/her credit card or paid by bank transfer. In the latter case, the User shall promptly arrange to supply details of the bank account to which the refund is to be made (Customer IBAN). 

15. Forfeiture of right to cancel

The User’s right to cancel and consequent right to a refund shall be forfeit should SPV determine the existence of even just one of the following conditions:
– Use, even partial, of the product and any consumables;
– Missing original inner packaging and/or outer wrapping;
– Missing product components (accessories);
– Product damage not caused during shipment.
In such cases SPV will arrange to return the goods to the User who will be charged shipping costs.

16. Governing law

18.1 Purchase agreements finalised at the Website are subject to Italian law.
18.2 Users classed as consumers whose permanent address is not in Italy shall benefit from any more favourable, mandatory regulations provided for by the laws of the country in which they normally live, particularly as regards the length of the cooling-off period, the deadline for returning Products, if exercising such right, the rules and procedures as regards giving notice and the statutory warranty of conformity.
18.3 It should be remembered that in the case of a user classed as a consumer, any dispute regarding the application, execution and interpretation of these General Terms and Conditions of Sale shall be subject to the jurisdiction of the place in which the user resides or has provided an address for service. In the case of a user not classed as a consumer, any dispute regarding the application, execution and interpretation of these General Terms and Conditions of Sale shall be subject to the exclusive jurisdiction of the Court ofFirenxe
18.4 As regards any dispute regarding the application, execution and interpretation of these General Terms and Conditions of Sale, a user living in a country belonging to the European Union other than Italy may also utilise the European Small Claims Procedure established by REGULATION (EC) No 861/2007 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 11 July 2007, provided that the value of the claim does not exceed EUR 2,000, excluding all interest, expenses and disbursements. The text of the regulation is available from the website

17. Suggestions/Comments/Complaints

Please e-mail any suggestion, complaint or comment to

18. Contact us

General Information & Customer Service:
Tel/Fax (+39) 055 2396055–
Registered office and place of business:
Partita IVA 04500110483, Iscrizione Registro Imprese FI 04500110483